Samsung Semiconductor Inc. is a world leader in Memory, System LSI, Foundry, and LCD technologies. We are looking for a foundry Customer Engineer manager in our San Jose, CA office. This position will work together with internal sales and marketing teams to support the development and maintenance of foundry business relationships. The person will act as the primary engineering interface with the customer.

Foundry customer engineering (CE) manager will manage the Samsung foundry customer's programs in various process technologies. This position requires you to work with both customer and Internal Dept. seamlessly from new product introduction (NPI) to full production. The CE manager will be responsible for the business growth by providing Samsung foundry engineering services excellency. You will act as primary technical account interface with the customer and all other functional teams in Samsung, and you are enabled to drive manufacturing teams to achieve production milestones in order to accomplish company business goals 

Common Essential Duties & Responsibilities:

• Acts as a first line of response to customer technical and engineering requests.
• Facilitate/strengthen effective communication between the customer and factory in order to achieve business goals.
• Develop customer relationship, achieve customer satisfaction by responding to account actions and driving collaboration on effective solutions to meet customer and foundry goals.
• Partners with engineering and business groups at the customer and factory to ensure new product introduction (NPI) activities are meeting the schedule and technical requirements.
• Monitors factory performance on key customer indicators and initiates corrective action programs as needed with factory counterparts.
• Stay abreast of the latest technology developments in the semiconductor industry as they relate to Samsung's foundry offerings.
• Coordinate with sales and marketing teams to support new customer promotions with technical presentations and pre-sales engineering support.

Required Qualifications

• MS or PhD in Electrical Engineering or Physical Sciences or equivalent experience required
• 5+ years of recent experience in semiconductor process, product or device engineering required
• Previous work experience with major semiconductor foundry or Integrated Device Manufacturer companies preferred
• Knowledge of advanced process technology, design, test and product engineering a plus
• Strong customer orientation, good communication and presentation skills
• International Asia-Pacific experience a plus

Preferred Skills

• Previous work experience with major semiconductor foundry or Integrated Device Manufacturer companies preferred
• Previous project management experiences are preferred

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Samsung Semiconductor Inc (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- the second largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays.
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