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Cellular Engineer-Customer Support Platform

Location: San Jose, California
Job Category: Engineering - Systems

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Job Title

Cellular Engineer – Customer Support Platform

Req ID

 DSA31955

Overview:

Samsung SOC R&D Lab is looking for Cellular Engineers to join the team to help commercialize the world-class cellular modem software in San Jose. This exciting start-up environment is looking for engineers with passion, innovation, and energy for the cellular world.

Job function:

  • Commercialize Samsung Exynos modem in North American market
  • Understanding of North American Cellular carrier requirements
  • Analyze Field/Equipment new feature logs and debugging of 5G/4G/3G/2G/CDMA technologies
  • Participate in new feature development and debugging of North American carrier requirements
  • Manage onsite customer support and work to resolve possible escalated customer issues
  • Working with off-shore team to debug and analyze new feature logs
  • Work closely with global protocol team to resolve North America customer issues found in lab/field/IOT/carrier test
  • Ability to take ownership and bring innovations in development of commercial modem software

Required skills:

  • Strong understanding of RTOS, ARM architecture, multiprocessor communication mechanism
  • Good understanding of 3GPP 5G/4G/3G/2G and 3GPP2 CDMA systems
  • Experience with Debugging live setup using JTAG and offline debug using ram-dump
  • Good understanding of memory management concepts
  • Good understanding of hardware interfaces (PCIe, SPI, and UART)

Preferred skills:

  • Programming language (C/C++)
  • Good understanding of Telephony and protocol stack services
  • Good understanding of android platform and services
  • Good understanding with HW abstraction layer / DSP
  • Ability to analyze crash dumps

Education:

  • B.S. with industry experience or M.S related to communication area is preferred

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Samsung Semiconductor Inc (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- the second largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays.

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